Complaint Policy & Procedures

Monitoring:

Inspire Training & Development is committed to continuous improvement in delivering our services.

Responsibilities:

At Inspire, every team member is responsible for upholding the company’s core values in their daily actions and interactions. It is the duty of the entire Inspire team to foster and promote excellent customer care practices within their respective roles and departments. All complaints are treated with the utmost seriousness and must be promptly directed to senior management for review and resolution. Adhering to the Complaints Policy is not just an obligation but a reflection of our commitment to integrity, accountability, and delivering the highest standards of service. This approach aligns with our dedication to creating a positive and supportive experience for all

Communication:

Our Customer Complaints Policy is available in both soft and hard copy upon request. If you would like a copy, please feel free to contact us at hello@inspire-td.com. Through performance reviews and training, all Inspire staff are clear on our policy which is designed to raise awareness about preventing complaints, equip staff with the skills to handle them effectively, and clarify their roles and responsibilities in delivering exceptional customer service.

Equality & Diversity:

Customers have every right to express dissatisfaction with the services they receive from Inspire Training & Development. Customers using this policy can expect to be treated fairly and without discrimination. Inspire believes in giving all its customers a chance to be heard and will only be responded to both fairly and honestly. Read more on this in the Discrimination Policy.

Procedure:

At Inspire, we view complaints as valuable opportunities to identify areas for improvement and enhance our services for the benefit of all stakeholders. We are also open to suggestions that help us refine our operations and provide a better experience for everyone involved.

If you are dissatisfied with any aspect of the services provided by Inspire or its employees, we assure you that your complaint will be taken seriously and treated confidentially. Our goal is to resolve complaints as promptly and efficiently as possible.

Your personal information is protected and handled in accordance with the Data Protection & Confidentiality Policy. Details on how we manage your data can be provided upon request.

Filing a Formal Complaint:

To ensure a swift resolution, we encourage you to share your complaint as soon as possible after the incident occurs. This allows us to address the issue promptly and accurately.

You can file a formal complaint via email or request a face-to-face meeting, which can also be conducted via video call.

When submitting your complaint, please provide as much detail as possible, including times, dates, locations, and names of those involved. Organising the information in chronological order will help us better understand the situation and respond effectively.

Contact Details:

Contact Inspire Training & Development

Response Time: 

If emailed, a first response will be returned within one week of receipt of your complaint and communication will commence until the issue or complaint is resolved.